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Professional factory for magnetic solution, over 10 million magnets in stock!

Customer Service

At Neomag Inc, we support both industrial bulk buyers and individual customers seeking high-quality permanent magnets.

With over 20 years of manufacturing and distribution experience and more than 10 million magnets in stock, we provide:
  • Industrial-grade neodymium magnets
  • Wholesale bulk magnet supply
  • Online retail purchase options
  • Custom magnetic solutions
  • Fast nationwide shipping across the USA

Whether you are an engineer sourcing magnets for production, a distributor purchasing in volume, or an individual buyer needing reliable magnetic components, we are here to support you.


1. Magnet Safety & Handling Information

Neodymium magnets (rare earth magnets) are extremely strong and should be handled carefully.

Important safety guidelines:
  • Keep magnets away from children
  • Avoid snapping magnets together forcefully
  • Use protective gloves for large magnets
  • Keep magnets away from electronic devices and medical implants
All customers are responsible for ensuring safe handling and proper application.

If you are unsure which magnet is suitable for your project, our team can assist with selection guidance.


2. Ordering Options – Retail & Wholesale

We support two purchasing paths:

Retail Orders (In-Stock Products)
  • Direct online checkout
  • Real-time inventory availability
  • Transparent pricing
  • Fast processing
Most in-stock magnets ship within 24–72 business hours.

Ideal for:
  • Small businesses
  • Maintenance teams
  • Prototyping
  • Individual buyers

Wholesale & Bulk Orders

For volume purchasing, distributors, OEM projects, or recurring supply needs:
  • Volume-based pricing
  • Custom specifications
  • Engineering review
  • Long-term supply agreements

To receive a bulk magnet quote, please provide:
  • Dimensions
  • Grade
  • Coating
  • Required quantity
  • Application description

Our sales team will respond within 24 business hours.


3. Custom Magnet Manufacturing

As an experienced OEM magnet manufacturer, we offer:
  • Custom sizes and shapes
  • Magnetic assemblies
  • Steel cup magnets
  • Coated or specialty finish magnets
  • Private label packaging

Production lead times vary depending on complexity and quantity.
Engineering drawings and specifications must be confirmed prior to production.
Custom-manufactured magnets are produced according to approved specifications.


4. Inventory & Shipping

With over 10 million magnets in stock, we maintain strong supply capacity for both retail and industrial customers.

Shipping Policy
  • In-stock items typically ship within 24–72 business hours
  • Tracking information is provided once shipped
  • Shipping carriers may include DHL, FedEx, UPS, or customer-designated accounts
  • Freight cost is calculated based on destination and weight

For bulk freight or pallet shipments, our logistics team will coordinate accordingly.


5. Payment Methods

We accept:
  • PayPal (for small transactions)
  • Wire Transfer (recommended for bulk industrial orders)

Approved wholesale customers may inquire about extended payment terms.


6. Quality Assurance

We are committed to delivering consistent magnet performance.

Our quality control includes:
  • Dimensional inspection
  • Magnetic strength verification
  • Coating inspection
  • Batch traceability

If you receive a product that does not match your order specifications, please contact us within 5 business days of delivery.
We will review the issue and provide appropriate resolution in accordance with our company policies.


7. Returns & Order Issues

For retail orders:
  • Unused standard stock items may be returned within 30 days in original condition.
  • Return authorization is required prior to shipment.

For wholesale or custom orders:
  • Custom-produced magnets are generally non-returnable unless a manufacturing defect is confirmed.
  • Claims for shipping damage or discrepancies must be reported within 7 business days.

To initiate a return request, please contact our support team with:
  • Order number
  • Photos (if applicable)
  • Description of issue


8. Technical Support & Customer Assistance

We support:
  • Magnet strength selection guidance
  • Application-based recommendations
  • Coating selection advice
  • Industrial sourcing consultation
Typical inquiry response time: within 24 business hours.

Our goal is to provide responsive, transparent, and reliable service for every customer — whether purchasing one magnet or one million.


9. Our Commitment

We are more than an online magnet store.

We are:
  • A long-standing magnet manufacturer
  • A high-capacity inventory supplier
  • A wholesale magnet partner
  • A custom magnetic solution provider

Product quality is our foundation.
Customer trust is our priority.
Long-term cooperation is our mission.